User Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Gratorama’s website and services. They explain the relationship between you and us, what we expect from you and what you can expect from our service. By registering an account or using our platform you accept these terms and any subsequent updates we publish.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your password or login details. Notify us promptly if you believe your account has been accessed without your permission. We may suspend or close accounts where we suspect fraud, abuse, multiple accounts, or breach of these terms.
Eligibility requirements
To open and use an account you must meet the minimum age requirement in your jurisdiction and be legally permitted to gamble where you are located. We may refuse registration or restrict access from certain countries. We may require identity and residency verification before allowing deposits, gameplay, or withdrawals. If we cannot verify your identity we may limit account activity or close the account and return any valid balance in line with these terms.
Acceptable platform use
Use the platform only for lawful purposes. You must not attempt to manipulate games, exploit technical faults, or use automated software to interact with the site. Abusive, harassing or fraudulent behaviour toward staff or other users is prohibited. We reserve the right to take disciplinary action, including withholding funds, cancelling wagers, or terminating accounts where we reasonably believe there has been misconduct.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which will be provided with each offer. Unless stated otherwise, only one bonus may be active per account at a time. Wagering requirements, eligible games, expiry periods and maximum bet limits are set out in the promotion terms and apply to all bonus funds. We may cancel or amend promotions at our discretion and we will not be liable for any loss if an offer is withdrawn or modified.
Deposits and withdrawals
Payments must be made using payment methods accepted in your jurisdiction and under your name. We may set minimum and maximum limits, and these can vary by payment method. All withdrawals are subject to verification checks and anti-money laundering procedures. We may require documentation such as identification, proof of address, or proof of source of funds before processing withdrawals. Processing times and any applicable fees depend on the chosen method and third-party providers.
Verification and account limits
Verification can include ID checks and additional documentation. We may impose temporary or permanent account limits, including deposit, loss or wager limits, to comply with legal or risk requirements. You may request bespoke limits for responsible play and we will consider reasonable requests in line with our policies.
Dispute resolution
If you have a complaint please contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If we cannot reach an agreement, you may be provided with details of an independent dispute resolution service where applicable and where such a service is available for your jurisdiction.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated by appropriate means and the revised terms will be published on our website. Continued use of the service after publication of changes constitutes acceptance of the updated terms. We recommend you review these terms regularly.