Contact Us
If you need help, our support team is ready to assist with account-related issues, verification queries, technical concerns or general feedback. We can help with deposits, withdrawals, responsible-gambling enquiries and product questions. Contact us for quick assistance, or use the channels below to raise a ticket, request account changes or ask for help resolving any problem. You can also request account documents online.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email; response usually within one business day) |
| General enquiries | [email protected] (account and billing enquiries; document checks and KYC support) |
| Affiliate enquiries | [email protected] (partnerships, commission queries; new sign-ups and existing partners) |
| Phone | +44 20 7946 0832 (voice support, Mon-Fri 10:00-18:00; calls may be recorded for quality) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time; out-of-hours support by ticket) |
Support via Email
Email is our preferred contact method for detailed requests, account queries, or when you need to submit documents. Please send messages to [email protected] with a clear subject line and current contact details. Including your account ID and any relevant files speeds up handling and helps avoid delays. We aim to respond promptly once full information is provided.
Submit Your Inquiry
NameEmailMessageSend messageResponse Time
Our support team aims to respond promptly. Most inquiries are handled within one business day; complex cases requiring account checks, payment investigations or third-party input may take longer depending on their nature. If you need help, contact support via live chat or email [email protected] and include as much detail as possible to speed up resolution.
Feedback
We welcome your feedback on Gratorama. Please share suggestions, ideas, or reports of any issues using the feedback form or live chat. Every message is reviewed carefully by our team and helps us prioritise fixes, refine features, and improve the overall user experience. Your input makes the site better for everyone, so don’t hesitate to get in touch.