Privacy & Data Protection
This Privacy Policy explains how Gratorama collects, uses and protects personal information when you use our website and services. We take your privacy seriously and aim to be clear about the data we hold, why we process it and the choices you have. This page describes the main categories of information we handle and how you can contact us about your data.
Types of data we collect
We collect information you provide directly, data generated by your activity on our site, and technical information from your device and browser.
Personal data
This can include your name, date of birth, postal address, email, phone number and identity documents where verification is required. We may also hold account credentials and communication records such as support enquiries.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers and basic location data. This helps us deliver the service, detect abuse and troubleshoot issues.
Transactional and activity data
We record account activity, payment and withdrawal details, deposit history and game or betting activity. This information is used to process transactions, maintain your account and meet our security and compliance obligations.
How we use your information
We use data to provide and operate the service, process payments, perform identity checks and prevent fraud. We also use aggregated or pseudonymised data for analytics, to improve site functionality and to monitor responsible gambling. We do not use your data for purposes you have not been informed about without your consent.
Data protection practices
We implement reasonable technical and organisational measures to protect personal data, including access controls and secure storage. Where identity verification is required, we may request documentation and hold copies in line with our compliance checks. No system is completely immune to attack, so we encourage you to protect your account credentials and notify us of any unauthorised access.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, to remember preferences and to measure performance. Some cookies are essential for the service to work, while others support analytics and personalised content. You can manage cookie preferences through your browser settings; please note disabling certain cookies may affect functionality.
User rights
You have rights in relation to your personal data, including the right to access the information we hold about you, request correction of inaccurate data and request deletion where applicable. You can also object to certain processing and ask for portability of your data in a commonly used format.
Access, correction and deletion
To exercise your rights, contact us at [email protected]. We will verify your identity before making changes to protect your account. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
Information sharing and third parties
We share data with service providers who support payments, identity verification, hosting, analytics and customer support. We may also disclose data where required by law or to prevent fraud. Third parties process data on our behalf and are contractually bound to protect it.
Privacy policy updates
We may update this policy from time to time. When we make significant changes we will post a prominent notice on the site. The latest version of this page governs how we handle your data going forward.