Responsible Gambling

At Gratorama we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear information and practical tools to help you manage your activity. If you ever feel gambling is becoming a problem, please use the controls below or contact our team for assistance.

Player protection principles

We prioritise player safety and controlled play. We encourage customers to set limits, take breaks, and seek support where needed. Our approach is to provide transparent options, respond quickly to requests, and act on signs of risky behaviour to protect vulnerable players.

Activity-control tools

You can use a range of account tools to manage how and when you play. These include setting deposit and loss limits, taking temporary time-outs, and requesting self-exclusion. Contact our support team if you need help activating any tool - [email protected].

Deposit limits

Players may set daily, weekly, or monthly deposit limits to control spending. Typical examples are £10 - £500 daily, £50 - £2,000 weekly, and £100 - £5,000 monthly. Limits can be adjusted up or down, but increases may be delayed for a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits help cap how much you can lose over a chosen period. These can be applied alongside deposit limits and are designed to keep play affordable. If you reach a loss limit, further staking will be blocked until the limit resets or you request a change after a cooling-off period.

Time limits and account breaks

Set session timers or daily time limits to avoid extended play. If you need a break, choose a temporary account suspension for 24 hours, one week, one month, or longer. Account breaks are simple to apply and can be reversed only after any mandatory cooling-off period expires.

Self-exclusion

If you need to stop gambling completely, you can request self-exclusion for a fixed period or permanently. During self-exclusion your account will be closed and you will be prevented from opening a new account for the duration. Contact support to start the process or to confirm your self-exclusion status.

Signs of problematic behaviour

Look out for increased stakes, chasing losses, borrowing to gamble, hiding activity, or neglecting daily responsibilities. If you recognise these signs in yourself or someone close to you, consider activating limits, taking a break, or seeking professional help.

Practical tips to stay in control

Set strict deposit and time limits, only gamble with money you can afford to lose, avoid chasing losses, take regular breaks, and review your activity regularly. Use the account tools available and talk to our support team if you feel unsure about your play.

Professional help and support organisations

If you need specialist support, contact recognised organisations such as GamCare, GamStop, or other local services. For immediate assistance from our team, email [email protected]. Professional services can provide confidential advice, self-exclusion options, and treatment referrals.